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Returns & Exchanges
At Vala, we want you to be completely satisfied with your purchase. If your new fashion pieces aren't a perfect fit, you can return or exchange them within 30 days of delivery.
1
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back.
2
Pack Your Items
Place the unworn items with original tags attached into the original packaging or a secure mailing bag.
3
Label and Ship
Download and print your prepaid shipping label from the portal, attach it to your package, and drop it off at any authorized carrier location.
4
Receive Your Refund
Once our warehouse inspects the returned goods, your refund or exchange will be processed within 5 to 7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing